What areas does the Peloton Concierge Maintenance Program serve?

PCMP serves 18 states: Michigan, Ohio, Indiana, Illinois, Wisconsin, Minnesota, Pennsylvania, New York, New Jersey, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Florida, Arkansas, Missouri, and Colorado. Call to confirm availability in your specific area.

What is included in the annual membership?

Your membership includes one preventive maintenance visit per year, a private concierge phone number for direct access to your assigned Master Peloton Technician (8 a.m. to 5 p.m., Monday through Friday), year-round technical support via phone, text, and video chat, and expert diagnosis of any issues that arise between visits.

What services are performed during a PCMP maintenance visit?

Your assigned Master Peloton Technician performs a comprehensive inspection including: hardware integrity checks (tightening all bolts, nuts, and screws), sensor and resistance system evaluation, belt adjustment, crank arm and pedal inspection, touchscreen optimization, proper bike calibration, and early detection of potential issues before they become costly repairs.

How is PCMP different from Peloton's standard customer service?

With PCMP, you work exclusively with your assigned Master Peloton Technician who knows your equipment's complete history. You avoid misdiagnosed issues, wrong parts being ordered, and the hassle of repeating your story to anonymous customer service agents. Your technician provides direct phone and text access, exact part numbers when needed, and often resolves issues without requiring parts at all.

What Peloton models does PCMP service?

PCMP services all Peloton equipment including the Bike, Bike+, Tread, Tread+, Row, and the full Cross Training Series: CT Bike, CT Bike+, CT Tread, CT Tread+, and CT Row+.

Why do I need regular maintenance for my Peloton?

Just like your car needs regular oil changes and tune-ups, your Peloton requires preventive maintenance to avoid expensive repairs and downtime. Regular maintenance preserves your equipment's lifespan, ensures accurate performance tracking, maintains safety, and keeps your investment running at peak performance.

How much does PCMP service cost?

The Preventive Maintenance and Repair Service is $169. Secondary services — including phone/video diagnostic consultation, new equipment assembly, and professional moving disassembly and reassembly — are $85 each. Parts are billed separately from labor.

What is PCMP's experience and track record?

PCMP was founded in 2023 by David Anderson, a master Peloton technician with years of hands-on field experience before launching the program. Our team of 9 master technicians has collectively serviced tens of thousands of Peloton bikes, treads, and rowers across the eastern U.S. David alone has completed 4,600+ services with a 99.5% satisfaction rate and consistent 5-star reviews.