Repair Service
Something's wrong with your Peloton. Maybe the screen went black. Maybe you're hearing a grinding noise that wasn't there yesterday. Maybe it just won't turn on.
You don't need a call center. You need a technician.
When you book a repair service, your dedicated technician comes to your home with the parts and expertise to fix the problem right the first time. Most repairs are completed in a single visit.
What We Repair
We service every Peloton product—Bike, Bike+, Tread, Tread+, Row, and Guide. Common repairs include screen replacements, bearing failures, belt issues, motor problems, sensor malfunctions, and electrical components.
How It Works
Call or text your technician directly. Describe what's happening. We'll schedule a time that works for you, show up when we say we will, and get your equipment running again.
No runaround. No waiting on hold. No mystery about who's showing up at your door.
Same Technician. Every Time.
The person who fixes your Peloton today is the same person you'll call next time you need help. They know your equipment, your setup, and your history. That's how we maintain a 99.5% satisfaction rate.
What's your repair success rate?
We fix it right the first time, 99.5% of cases. Our technicians carry common parts and tools for immediate repairs. Complex issues get diagnosed accurately so the right parts arrive before the next visit.
Can you repair equipment other technicians couldn't fix?
That's our specialty. We regularly solve issues other services missed or misdiagnosed. Direct access to your equipment's history and hands-on expertise make the difference.
What if the repair requires parts?
Your technician provides exact part numbers immediately. Order through Peloton, Amazon, or authorized retailers. We return once parts arrive. No guessing, no wrong parts, no wasted time.
Do you service equipment Peloton won't fix?
Yes. Out-of-warranty equipment, older models Peloton discontinued support for, issues Peloton misdiagnosed—we handle it all. Our technicians know these machines inside and out.
How quickly can you schedule repairs?
Most repairs happen within 3-5 business days. Your master technician prioritizes based on urgency. Equipment completely down? We expedite. Minor issues? We schedule around your availability.
We offer a unique service to Peloton riders
Why Choose Us?
We're always ready to answer any questions you may have, and are more than willing to look into any specific area of concern you may have with your Peloton equipment. Year round!
