PCMP
Why join the PCMP Concierge Maintenance Program?
Stop chasing answers. Stop repeating your story to anonymous customer service agents. And stop who is going to come to your home - or if they truly know what they are doing. PCMP is personalized, concierge-style service and support. You have purchased the best, you should demand the best in customer service.
The PCMP is a technician run company built on highly trained professionals, clear standards, and the kind of service relationship most people don’t think exists anymore.
Whether you need help today or want long-term confidence, we handle your Peloton equipment end-to-end: Bike, Bike+, Tread, Tread+, and Row—with real support you can actually reach. With a company and technicians who actually become your ‘go-to’ for anything Peloton service or support related.
What PCMP can do for you
- Preventive maintenance, tune-up, calibration and detailing: A premier customer requested service. One time or yearly scheduled maintenance to keep your equipment in peak condition.
- In-home repair service: Professional-level service focused on getting you back to training safely and correctly.
- Expert troubleshooting & diagnostics: When something feels off, sounds off, or stops working—we identify the real issue and the right next step (no guesswork, no generic scripts or agents who have never been in the field.)
- Assembly, disassembly & move support: Proper disassembly and assembly (especially treadmills) plus written moving guidance that protects your investment during moves, remodels, and transitions.
- Performance optimization: We can help with responsiveness, stability, noise/vibration concerns, calibration-related questions, and overall “this doesn’t feel right” issues—so your workouts feel the way they should.
- A real concierge relationship: You get personalized guidance, clear communication, and ongoing support—because owning premium equipment should not feel like a support-ticket system. You will have direct contact with your support team and a consistent technician relationship.
Personalized Care Year-Round: We’realways ready to answer questions and look into any specific concern you have with your Peloton equipment: Standard Bike, Bike+, Standard Tread, Tread+, and Rower.
Experience worry-free workouts with personalized service from a Master Peloton Technician. Here's what you get with the program:
What areas does the Peloton Concierge Maintenance Program serve?
We serve the Great Lakes region (Michigan, Ohio, Indiana, Illinois),
Mid-Atlantic states (Pennsylvania, New York, New Jersey), the South (Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Florida ), and Colorado.
What’s included in the annual membership?
Your membership includes one preventive maintenance visit per year, a private concierge phone number for direct access to your assigned Master Peloton Technician (8 a.m. – 5 p.m., Monday-Friday), year-round technical support via phone/text/video chat, and expert diagnosis of any issues that arise between visits.
What services are performed during visits?
Your assigned Master Peloton Technician performs a comprehensive inspection including: hardware integrity checks (tightening all bolts, nuts, and screws), sensor and resistance system evaluation, belt adjustment, crank arm and pedal inspection, touchscreen optimization, proper bike calibration, and early detection of potential issues before they become costly repairs.
How is this different from Peloton’s standard customer service?
With PCMP, you work exclusively with your assigned Master Peloton Technician who knows your bike's complete history. You'll avoid misdiagnosed issues, wrong parts being ordered, and the hassle of sending videos to anonymous customer service representative. Your assigned technician provides exact part numbers when needed and often resolves issues without requiring parts at all.
What Peloton models do you service?
We service all Peloton equipment: Bike, Bike+, Tread, Tread+, and Row.
What’s your experience and track record?
Since 2019, founder David Anderson and his team of 8 master technicians have combined decades of specialized fitness equipment expertise to service tens of thousands of Peloton bikes, treads and rowers east of the Mississippi river. With David personally completing over 4,600+ services and maintaining a 99.5% satisfaction rate with consistent 5-star reviews, this unparalleled hands-on experience and field technician owned and operated approach sets PCMP apart as the premier choice for professional Peloton maintenance.
Why do I need regular maintenance for my Peloton?
Just like your car needs regular oil changes and tune-ups, your Peloton requires preventive maintenance to avoid expensive repairs and downtime. Regular maintenance preserves your bike’s lifespan, ensures accurate performance tracking, maintains safety, and keep your investment running at peak performance.
We offer a unique service to Peloton riders
Why Choose Us?
We're always ready to answer any questions you may have, and are more than willing to look into any specific area of concern you may have with your Peloton equipment - Standard bike, Bike+, Standard tread, Tread+, and Rower. Year round!
