If you own a Peloton, you've probably tried to get help from Peloton support. You know how that goes. A chatbot. A form. A wait. A call backfrom someone who has never seen the inside of one of these machines.
PCMP exists because Peloton owners deserve better. We're a network of 9 PCMP technicians covering 18 states - east of the Mississippi plus Colorado - who come to your home, know your equipment by model and history, and fix the problem. No call centers. No dispatch queue. Direct access to the person doing the work.
Here's where we operate and what we offer in your region.
PCMP service regions
We cover 18 states organized into five named regions. Every region has a dedicated PCMP technician - the same person every visit.
Great Lakes North
Michigan · Ohio · Upper Pennsylvania · Upper New York
Our largest coverage area, anchored in Michigan where PCMP was founded in 2023. PCMP technicians in this region handle everything from metro Detroit to rural Upper Michigan, Northern Ohio, Western Pennsylvania, and Upstate New York. If you're in the Great Lakes region, you're in our home territory.
Heartland South
Ohio · Kentucky · Tennessee ·Indiana
Southern Ohio, Kentucky, Indiana, and Eastern Tennessee.This region bridges the industrial Midwest with the upper South - covering major metros like Cincinnati, Louisville, Indianapolis, and Knoxville as well as surrounding areas.
Carolinas, Georgia & Smoky Mountains
North Carolina · SouthCarolina · Georgia · Tennessee
One of our fastest-growing regions. PCMP technicians cover the Carolinas and Georgia corridor - Charlotte, Raleigh, Charleston, Atlanta,and surrounding areas - as well as the Smoky Mountain region of Eastern Tennessee.
Empire & Garden States
New York · New Jersey
NYC Metro, Long Island, Northern New Jersey, and surrounding areas. This is one of the highest-density Peloton markets in the country, and our PCMP technicians cover it with the same concierge standard as every other region.
Sunshine State
Florida
Florida coverage runs from the Panhandle through Tampa Bay and down into South Florida. Call to confirm availability in your specific area - we're actively expanding coverage across the state.
Additional states we serve
Beyond the five named regions, PCMP technicians also cover:
- Wisconsin· Minnesota · Illinois - Midwest coverage west of the Great Lakes corridor
- Arkansas· Missouri - Central South coverage
- Colorado - Our one state west of the Mississippi
Call us at (616) 690-8041 to confirm a PCMP technician is active in your specific area. We're expanding continuously as we identify and vet technicians who meet PCMP standards.
Services available in every region
Every PCMP region offers the same full menu of services at the same pricing. Your location doesn't affect what you can access or the standard of service you receive.
Preventive maintenance - $169
A complete inspection and tune-up: hardware integrity check, belt adjustment and alignment, resistance and sensor verification, crank arm and pedal inspection, calibration, and touchscreen optimization. Available as aone-time visit or included in the $169 PCMP Annual Membership.
Repair service - from $169
On-site diagnosis and repair for clicking noises, resistance problems, screen issues, belt failures, electrical faults, and more. Most repairs are completed same visit. Your PCMP technician tells you exactly what needs to be ordered if a part is required - no guessing, no wrong parts shipped.
New equipment assembly - $169
Peloton sells through Amazon and Dick's Sporting Goods now. Delivery crews aren't trained on this equipment. We assemble it correctly, connect you to the Peloton platform, and answer every question before we leave.
Moving - disassembly and reassembly - $338
Peloton stopped coordinating this. We didn't. Local moves, cross-state relocations, same-day movers - we handle the disassembly before transport and full reassembly and calibration at the new location.
Phone and video consultation — $85
Not every problem needs a home visit. Many issues - screen lag, calibration concerns, connectivity problems, noise identification - can be diagnosed and often resolved remotely with the right guidance.
What makes PCMP different in every region
Regardless of where you are in our 18-state coverage area,these things don't change:
- Same PCMP technician every visit: You're assigned one person who knows your machine and your history. Not whoever happens to be available.
- Direct access by call or text: You have your PCMP technician's direct number. No hold queues. No tickets. No call center between you and the person doing thework.
- Field technician-owned: PCMP is built and operated by the technicians who do the work. The quality standard is personal.
- 99.5% satisfaction rate: Across 9 PCMP technicians and tens of thousands of services. Every review is 5 stars.
Find your PCMP technician
Call or text (616) 690-8041 or visit pcmp.net. Tell us your zip code and we'll confirm coverage and match you with the PCMP technician assigned to your area. Most appointments are available within the week.
18 states. 9 PCMP technicians. One standard.
Trust your investment to a master technician who knows you and your equipment. Note: Treadmill Maintenance Program coming soon!
The Concierge Maintenance Program includes:
Experience worry-free workouts with personalized service from a Certified Master Peloton Technician. Here's what you get with the program:
Thorough Inspection: David’s keen eyes and ears evaluate every inch of your bike and sound that it makes. This meticulous check ensures early detection of potential issues, preserving the bike’s lifespan and performance.
Hardware Integrity: Bolts, nuts, and screws on your Peloton bike’s screen, goose-neck, handlebars, cupholders, wheel cover, seat, inner and outer belt guards, stabilizers bars, foot pads, and nuts are inspected and tightened to precise specifications. This prevents unexpected loosening or breakages, providing a safe and sturdy workout environment.
Sensor and Resistance System Check: Ensuring these crucial components are working accurately guarantees your workout stats are reliable, and your resistance changes are smooth.
Front Hub and Axil Assembly Evaluation: This inspection safeguards the operational efficiency of your Peloton bike, ensuring smooth and fluid wheel movement.
Cadence Magnet Check: This ensures your pedaling speed is accurately tracked, enabling you to follow along with your workouts correctly.
Bottom Bracket Examination: Checking and tightening the bottom bracket to proper torque specifications ensures the bike’s structural integrity and prevents damaging wobble during intense workouts.
Touchscreen Optimization: By removing “bloat” data from the touchscreen memory, we enhance its responsiveness and speed, providing you a seamless user experience.
Belt Adjustment: A properly tightened and aligned belt ensures efficient power transfer from your pedaling to the bike’s mechanism, leading to an effective and smooth ride.
Crank Arm and Pedal Inspection: Tightening the left and right crank arms, inspecting pedals, and securing screw rivets ensures the stability of your pedal stroke, preventing potential injuries and maintaining bike longevity.
Proper Bike Calibration: This essential service ensures your bike’s resistance levels are accurate, offering you a consistent workout experience.
**Personalized Care: We’re always ready to answer any questions you may have, and are more than willing to look into any specific area of concern you may have with your Peloton equipment. Year round!
